Wick & Wax

Shipping & Returns

Everything you need to know about your order

Processing Time

All candles and bouquets are handmade to order. Please allow 3–5 business days for your order to be crafted before it ships.

Shipping Times

Standard shipping typically takes 3–7 business days after dispatch. Express shipping (1–3 business days) is available at checkout.

Packaging

Your order is carefully wrapped and packed to ensure it arrives in perfect condition. All items are gift-ready.

Shipping Costs

Free standard shipping on orders over $80. A flat rate applies to orders below this amount — calculated at checkout.

Returns & Exchanges

Because each piece is handmade to order, we are unable to accept returns or exchanges for change of mind.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with a photo and we will make it right.

Custom and wedding orders are non-refundable once production has begun.

Contact Us

Have a question about your order? We're always happy to help — reach out via our contact page.